Q: Why am I being asked to verify my identity?
A: At Ysense, we are committed to protecting our members, our site, and our rewards program from online threats. To help ensure a safe environment and prevent unauthorized activity, we must occasionally request that our members complete a simple identity verification (IDV) process, as noted in our Terms of Use.
Q: How does the IDV process work?
A: We have partnered with Persona, a trusted third-party company, to handle the IDV process via their dedicated, online portal.
Q: Who is Persona, and why do you use them?
A: Persona is a reputable US company specializing in IDV. We chose them for their positive user experience, reliability, and commitment to privacy and security.
Q: What information will I need to provide?
A: Persona will prompt you to provide whatever information is required; typically, just an image of your government-issued identification (ID) and a selfie.
Q: How long does the process take?
A: The Persona process is designed to be quick and efficient, usually taking a few minutes. In some circumstances, our team may require up to an additional 10 business days to review and confirm your results.
Q: How does Persona protect my privacy and security?
A: For details on the advanced measures that Persona employs to protect your data privacy and security, please visit https://withpersona.com/security. We also encourage you to review their Privacy Policy at https://withpersona.com/legal/privacy-policy.
We kindly request your cooperation in completing the IDV process. For more information, refer to the links provided or reach out to our support team. Thank you!