We ask that you provide the following details in your response to us.
1. Offer Company
2. Offer Name
3. Date of Offer Completion
4. Amount of cashback due
5. If you subscribed to an offer (Gillette, Gobble, Shoedazzle, Home Fresh, etc.), photo evidence is required to investigate. You must include a picture of your box, shipping label, and tracking information. We cannot accept a screenshot for these offers. For offers that require sign up or download, please send the confirmation email you received when the offer was completed.*
By providing this information upfront in your ticket to us, we will be able to offer you a faster resolution. If you are unsure of which company placed the offer, please let us know.
As a reminder, you can only complete an offer for credit once unless stated otherwise on the offer. For example, if you sign up for Gillette and cancel your account, you can not come back and sign up again for cashback through ySense.
*We reserve the right to request receipts and photo proof of completed offers prior to or after the awarding of cashback in order to verify with the applicable provider that such completions are valid. Additional documentation or verifications may be also requested on higher-paying offers. For verification purposes, we are unable to accept a copy/paste of the confirmation.