I completed a survey, but did not receive compensation. What can I do?

There may be instances where you successfully completed a survey and never received credit.  Here are a few reminders and tips. 

  • Not every survey will result in completion as many surveys are looking for a specific set of users (Ex: 25-year-old males that traveled to Las Vegas in the past year).  In such cases, we can't give you the full amount. Verify the messaging you received upon completion of the survey to ensure this was indeed a completion and not a disqualification event. 
  • Some surveys may be credited to your account on a delay.  In such cases, you will be told about this when starting the survey. (Ex:  "The survey you are about to complete will not be credited instantly and may take up to 7 business days for crediting"). 

 

If you contact our customer service regarding not being compensated for a completed survey, please be sure to include the following information so that we can properly investigate:

1. Survey Provider
2. Survey ID
3. Survey Credit Amount
4. URL of the survey
5. Screenshot of completion


By providing this information up front in your ticket to us, we will be able to offer you faster resolution. We do suggest writing down the Survey ID before clicking on the survey for reference if an issue occurs.