{"article":{"id":360030714692,"url":"https://ysense.zendesk.com/api/v2/help_center/en-us/articles/360030714692.json","html_url":"https://help.ysense.com/hc/en-us/articles/360030714692-What-if-a-survey-encountered-a-technical-error","author_id":4047530126,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":24629,"vote_count":56667,"upvote_count":40648,"downvote_count":16019,"section_id":360005924632,"created_at":"2019-07-17T23:53:23Z","updated_at":"2026-11-15T04:12:52Z","name":"What if a survey encountered a technical error? ","title":"What if a survey encountered a technical error? ","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2021-01-14T21:47:59Z","user_segment_id":null,"permission_group_id":4994992,"content_tag_ids":[],"label_names":[],"body":"<p>We strive to ensure the best survey-taking experience for our members, however, there is always a chance that a technical error may occur. If your survey encounters an error, rest assured that our team will be investigating the issue with a focus on getting our members back up and running as soon as possible.</p>","user_segment_ids":[]}}