{"article":{"id":18208459799060,"url":"https://ysense.zendesk.com/api/v2/help_center/en-us/articles/18208459799060.json","html_url":"https://help.ysense.com/hc/en-us/articles/18208459799060-FAQ-Identity-Verification","author_id":4047530126,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":904,"vote_count":2080,"upvote_count":1492,"downvote_count":588,"section_id":360004431511,"created_at":"2023-08-11T20:09:09Z","updated_at":"2026-11-08T22:50:27Z","name":"FAQ: Identity Verification ","title":"FAQ: Identity Verification ","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2023-08-11T20:09:15Z","user_segment_id":null,"permission_group_id":488826,"content_tag_ids":[],"label_names":[],"body":"<p><strong>Q: Why am I being asked to verify my identity?</strong> </p>\n<p>A: At Ysense<em>, </em>we are committed to protecting our members, our site, and our rewards program from online threats. To help ensure a safe environment and prevent unauthorized activity, we must occasionally request that our members complete a simple identity verification (IDV) process, as noted in our <a href=\"http://www.prodege.com/terms-of-use\"><span class=\"wysiwyg-underline\" style=\"color: #1155cc;\">Terms of Use</span></a>.</p>\n<p> </p>\n<p><strong>Q: How does the IDV process work? </strong></p>\n<p>A: We have partnered with Persona, a trusted third-party company, to handle the IDV process via their dedicated, online portal. </p>\n<p> </p>\n<p><strong>Q: Who is Persona, and why do you use them?</strong> </p>\n<p>A: Persona is a reputable US company specializing in IDV. We chose them for their positive user experience, reliability, and commitment to privacy and security.</p>\n<p> </p>\n<p><strong>Q: What information will I need to provide?</strong> </p>\n<p>A: Persona will prompt you to provide whatever information is required; typically, just an image of your government-issued identification (ID) and a selfie. </p>\n<p> </p>\n<p><strong>Q: How long does the process take?</strong> </p>\n<p>A: The Persona process is designed to be quick and efficient, usually taking a few minutes. In some circumstances, our team may require up to an additional 10 business days to review and confirm your results.</p>\n<p> </p>\n<p><strong>Q: How does Persona protect my privacy and security? </strong></p>\n<p>A: For details on the advanced measures that Persona employs to protect your data privacy and security, please visit<a href=\"https://withpersona.com/security\"><span class=\"wysiwyg-underline\" style=\"color: #1155cc;\"> https://withpersona.com/security</span></a>.  We also encourage you to review their Privacy Policy at <a href=\"https://withpersona.com/legal/privacy-policy\"><span class=\"wysiwyg-underline\" style=\"color: #1155cc;\">https://withpersona.com/legal/privacy-policy</span></a>. </p>\n<p> </p>\n<p>We kindly request your cooperation in completing the IDV process. For more information, refer to the links provided or reach out to our support team. Thank you!</p>","user_segment_ids":[]}}